Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds of subscription fees paid for Notamu's premium services. Refund processes vary depending on the platform you used to make the purchase.

2. Platform-Specific Refund Policies

2.1 Apple App Store Purchases

For purchases made through the Apple App Store:

• We cannot process refunds directly for Apple App Store purchases
• To request a refund, please visit Apple's support page:Apple Refund Support
• Apple will review your request and process the refund if approved
• Refunds granted by Apple will be automatically detected in our system

2.2 Google Play Store Purchases

For purchases made through the Google Play Store:

• Active subscriptions can be refunded directly through our system
• Refunds will immediately revoke access to the subscription
• Refunds are processed for the last purchase only
• Refunds granted by Google may take up to 24 hours to be detected in our system

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical issues preventing access to premium content
• Duplicate charges or billing errors
• Service unavailability for an extended period
• Other exceptional circumstances at our discretion

4. Refund Process

4.1 Requesting a Refund

• Submit refund request within 14 days of purchase
• Include your account email and transaction details
• Specify the platform used for purchase (Apple App Store, Google Play, or Web)
• Provide reason for refund request
• Send request to contact@notamu.app

4.2 Refund Processing

• We will review your request within 3 business days
• Processing time varies by platform:
  • Google Play: Immediate processing
  • Apple App Store: Follow Apple's processing timeline
• Refunds will be issued to the original payment method
• You will receive email confirmation when refund is processed

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription fees after 14 days from purchase
• Partial refunds for unused subscription time
• Refunds for subscription cancellations
• Refunds for change of mind or dissatisfaction with content

6. Special Circumstances

We may consider refunds in special circumstances such as:

• Extended service outages
• Significant changes to premium features
• Technical issues affecting multiple users
• Other exceptional cases at our discretion

7. Contact Information

For refund-related inquiries, please contact us at:
Email: contact@notamu.app
Please include "Refund Request" in the subject line and specify your purchase platform.